Senior IT Support Technician

Job Title Sector Location Salary Date Added
Senior IT Support Technician IT London £35,000 pa Recent

We are recruiting for Senior IT Support Technicians role based in London (near Paddington train station). Our client is a global payment solutions organization.


Contract term:        Permanent, Full Time

Salary offered:        £35,000 per annum (non-negotiable)

Working hours:       Monday to Friday; 09:00 – 17:30

This role offers a hybrid working model: 2 days from office and 3 days from home.



  • Up to 10% annual bonus subject to company and personal performance
  • Annual salary increases/review
  • Holidays: 20 days (increases after each year of service, max 25 days after 5 years of service) + bank holidays
  • Private health insurance
  • Company pension contribution: 5%



  • Diagnose and resolve software and hardware incidents
  • Analyse and evaluate computer network design, operating systems and/or business requirements
  • Prepare reports, correspondence and other documents
  • Carry out in-depth research to reveal new and better methods of handling functions within the department
  • Install and configure new IT equipment; resolve incidents and upgrade different types of software and hardware
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible
  • Perform regular IT audits to discover areas of weaknesses and reinforce them
  • Assist all users with any IT related incident as require; supervise repair and maintenance of all IT gadgets
  • Lead or participate in projects as required



  • Minimum 4 years previous experience in IT support
  • Good understanding of IT client infrastructure operations
  • Practical knowledge of IP networks, subnets and VLANs
  • Knowledge of internal and perimeter (firewall) security configuration and practices
  • Knowledge of general IT security practices and willingness to constantly update knowledge
  • Ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner