What you'll be doing:
As an MI Analyst you will be providing relevant MI to support the operations function by analysing data and trends to assist in making teams more efficient with day
to day activities.
Produce daily, weekly and monthly MI reports within Microsoft Excel and PowerPoint programs.
Use multiple system databases to capture MI across all departments within Operations.
Work with team leaders to get stats on team members and report back on the department’s workloads, looking at incoming work, completed work and SLA’s.
Analyse reasons for customer contact using information received from customer surveys, phone calls and emails.
Help to improve the systems databases by working with IT departments to ensure the data being captured is accurate and reflective of the workloads being received.
What we’re looking for:
Strong attention to detail, analytical and technical mind-set
Ability to work with and across other business units
Good communication, interpersonal and presentation skills
Ability to meet deadlines within tight timelines
Knowledge of using Microsoft Excel to an intermediate level
What you can expect from us:
Generous pension contributions with an employer contribution of up to 14%
Real living wage
25 days starting annual leave allowance (rising with service) plus your birthday off
Onsite Parking (in Crawley offices)
Income protection, critical illness cover & death in service insurance
Work from abroad policy for all levels
Employee healthcare
Parental and adoption leave
Learning & development opportunities, paid for professional qualifications and study support
Travel season ticket loans
Subsidised restaurant in our Crawley office
Volunteering days and charity payroll giving
Onsite gym
Ride-to-Work scheme
Social clubs and events
