Key responsibilities:
* To carry out ad-hoc and regular activity such as projects, reports, audits as required by and to support the
Key Account Manager.
* To directly manage accounts within the operating region to include but not limited to:
* Ensure cleaning standards expected by the client are achieved and maintained and all contract cleaning
sites / periodic spends come within budgeted working hours.
* Ensure target staffing levels at customer sites are achieved and maintained at all times.
* Collate accurate payroll information for each contract site to include hours worked, confirming rates of pay,
submitting all new starter and tax forms, and notifying the payroll department of any leavers or changes in a timely manner.
* Obtain all appropriate authorisations from the customer or their representatives for all additional works.
* Train and manage site supervisors in Health & Safety, basic & advanced cleaning tasks and to ensure this is
cascaded to all site cleaning staff as necessary and as per the A-Frame training material. Ensure employees adhere
to the Company Health and Safety procedure at all times.
* Visit all contract sites during cleaning hours making sure all sites of two or more cleaners are visited a minimum
of monthly and all sites are visited a minimum of at least quarterly. Ensure all KPI's are completed by deadlines and
advise Customer Services Dept via e-mail.
* Organise / authorise sufficient stock and supplies deliveries to contract sites remaining within site budget.
* Manage the company implementation procedure for all new contract starts to ensure their smooth and efficient
commencement. Undertake risk assessments on all sites and maintain appropriate documentation for each site.
* After receipt of relevant training, carry out appropriate disciplinary measures, as necessary, adhering to company
procedures, documenting accurately all such actions and involving the HR department at the earliest opportunity.
* Carry out quality inspections with a customer or their representative monthly. Complete and submit Quality Audit
forms to Key Account Manager within deadlines. Complete monthly Jeopardy Report where appropriate, create and
implement action plans to remedy need for report problem areas, maintaining high levels of communication with the customer.
* Recruit, develop and place cleaning staff in site contracts promptly liaising with Human Resources and Payroll, as appropriate.
* Maintain accurate staff records to include holiday leave, sickness absence and other authorised absences to ensure
no overpayment to employees is made.
* Hold regular contract and specification review meetings with customers to cover:
* efficient and effective running of the contract
PERSON SPECIFICATION: You will demonstrate, amongst other things, your ability in the following
EXPERIENCE:
* Previous Account Management experience.
* Experienced in providing exceptional customer service and building and maintaining relationships.
* Management experience gained within the cleaning industry (Desirable)
* Experience of working within a client facing environment.
SKILLS / ABILITIES:
* To contribute to the development and implementation of the overall ethos/work/aims
* Demonstrates and able to use own initiative.
* Able to multi-task and work in a pressurised environment.
* Able to work independently or as part of a team.
* Able to be enthusiastic in building relationships and to effectively liaise with all levels of people.
* Able to train and coach employees both formally and informally.
* Excellent time management skills and methodical approach to work.
* Innovative and creative to ensure prompt solution to problems posed.
* Working knowledge of Health and Safety systems in the cleaning industry.
* Able to identify own needs, request training and use available work-based resources for self-development.
* Good working knowledge of MS Office package.
* Able and willing to work unsocial hours as necessary.
* Compliance with Safety requirements for operatives.
* Experienced in providing exceptional customer service.
* Able to multi-task with a methodical approach with an ability to work under pressure
EDUCATION AND TRAINING:
* Willingness to develop self through available/provided training
* Recognised qualification in management (Desirable)
OTHER REQUIREMENTS:
* Full, clean driving license.
* Able to drive / travel to different sites on a daily basis and handle cleaning equipment on a frequent basis.
* Live within commuting distance of the region.
* Able and willing to work unsocial hours as necessary.
* A satisfactory Enhanced DBS disclosure is essential
If you would like more information regarding this role or would like to apply please submit your CV, all applicants will be treated in the strictest of confidence.
Thanking you in advance for your application.
