Reservations Executive
YOU MUST BE ABLE TO COMMIT TO THE FOLLOWING SHIFTS:
Earliest shift Mon-Fri 9-6, latest shift Mon-Fri 12-9 + working 3 out of 4 Saturdays a month
The Company:
Our client is a successful sporting events organisation with branches in three different countries, including USA.
Purpose of Position:
To assist in the duties of the Reservations Department maximising bookings by delivering a delightful yet efficient booking service for a multisite brand.
Key Duties and Responsibilities:
- To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries.
- To ensure that all reservations are recorded following established procedures with full and clear information
and that they are inputted accurately and promptly onto the system.
- To maximize revenue by converting enquiries, recognising business prospects and opportunities to upsell venue services.
- To liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.
- To exercise effective listening to capture relevant information and provide a premium experience for the guest
- To liaise with all departments to ensure the best service is provided to our customers.
- To undertake general administration duties.
- To observe the Company’s rules and procedures and carry out any reasonable request made by their Manager, Supervisor or the Duty Manager.
- To attend training sessions and team meetings as required and to be involved and contribute to these.
Core Non-Negotiable Skills and Experience:
- At least 1 year of experience in a busy call centre/telesales or office environment
- Upbeat and positive attitude throughout the entire day
- Excellent communication skills, both verbal and written
- Ability to work in a high pressured environment
- Highly organised people with the ability to prioritise and multitask
- Natural ability to sell products enthusiastically
- Ability to build rapport and create professional relationships
