Reservations Executive

Job Title Sector Location Salary Date Added
Reservations Executive Customer Service Central London (Clerkenwell) £21,000 - £23,000 DOE + bonus 14 January 2019

Reservations Executive

YOU MUST BE ABLE TO COMMIT TO THE FOLLOWING SHIFTS:
Earliest shift Mon-Fri 9-6, latest shift Mon-Fri 12-9 + working 3 out of 4 Saturdays a month

The Company:
Our client is a successful sporting events organisation with branches in three different countries, including USA.

Purpose of Position:
To assist in the duties of the Reservations Department maximising bookings by delivering a delightful yet efficient booking service for a multisite brand.

Key Duties and Responsibilities:

-	To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries.
-	To ensure that all reservations are recorded following established procedures with full and clear information 
        and that they are inputted accurately and promptly onto the system.
-	To maximize revenue by converting enquiries, recognising business prospects and opportunities to upsell venue services.
-	To liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.
-	 To exercise effective listening to capture relevant information and provide a premium experience for the guest
-	To liaise with all departments to ensure the best service is provided to our customers.
- 	To undertake general administration duties.
-	To observe the Company’s rules and procedures and carry out any reasonable request made by their Manager, Supervisor or the Duty Manager.
-	To attend training sessions and team meetings as required and to be involved and contribute to these.

Core Non-Negotiable Skills and Experience:

-	At least 1 year of experience in a busy call centre/telesales or office environment
-	Upbeat and positive attitude throughout the entire day
-	Excellent communication skills, both verbal and written
-	Ability to work in a high pressured environment
-	Highly organised people with the ability to prioritise and multitask
-	Natural ability to sell products enthusiastically
-	Ability to build rapport and create professional relationships