Dispatch and Call Centre Manager

Job Title Sector Location Salary Date Added
Dispatch and Call Centre Manager Call Centre Northampton £27000 14 January 2019

The role is to maintain and improve support to the field based installation and management team deployed on the contracts 
nationally, by organising the back office support team to provide the following in an efficient, well organised and timely 
manner:

Work task routing
Jeopardy management
Telephone and system support
Client liaison
Key performance measure reporting
Pre-calling and customer appointment confirmation
Booking and monitoring of Permits & Opening Notices
The key responsibilities are team management; organising team rotas; scheduling and conducting team meetings; identifying and conducting 
performance management of the team through performing appraisals/performance meetings/Investigation & Disciplinary meetings/return to work 
interviews; reporting; briefing and communication of business change and; jeopardy Management of Field Activities.

The ideal candidate will have 2 years management experience and experience of working with either Symology or Eton noticing systems; working 
knowledge of pc systems & client liaison protocols and experience of noticing & civils.

This role is based in London & comes with a competitive salary.