|Job Title||Sector||Location||Salary||Date Added|
|Dispatch and Call Centre Manager||Call Centre||Northampton||£27000||14 January 2019|
The role is to maintain and improve support to the field based installation and management team deployed on the contracts nationally, by organising the back office support team to provide the following in an efficient, well organised and timely manner: Work task routing Jeopardy management Telephone and system support Client liaison Key performance measure reporting Pre-calling and customer appointment confirmation Booking and monitoring of Permits & Opening Notices The key responsibilities are team management; organising team rotas; scheduling and conducting team meetings; identifying and conducting performance management of the team through performing appraisals/performance meetings/Investigation & Disciplinary meetings/return to work interviews; reporting; briefing and communication of business change and; jeopardy Management of Field Activities. The ideal candidate will have 2 years management experience and experience of working with either Symology or Eton noticing systems; working knowledge of pc systems & client liaison protocols and experience of noticing & civils. This role is based in London & comes with a competitive salary.